Contact Us / Customer Service
By Telephone: Customer Information Center representatives are available to assist you by calling the following toll-free numbers.
Representatives are available during the following hours:Weekdays 7:00 a.m. to 8:00 p.m.Saturday 8:00 a.m. to 5:00 p.m..Sunday 11:00 a.m. to 3:00 p.m.
Deposit Account Disputes
Rockland Trust Company is committed to resolving disputes fairly, and most concerns can be quickly resolved by calling our Customer Information Center at 800.222.2299. In the unlikely event that a complaint about your deposit account is not resolved to your satisfaction, please complete and send the following notice to us:
Notice of Deposit Account Dispute
Our Personal Deposit Account Agreement and Business Deposit Account Agreement provide that any deposit account disputes that are not resolved in a timely manner after you have notified us about it using this notice form will be decided in binding arbitration or Massachusetts small claims court. Links to these customer provisions are, for your convenience, provided here:
Personal Deposit Account Agreement Arbitration Provision Business Deposit Account Agreement Arbitration Provision
E-Mail Contact Form (Unsecure)
Complete the form below to send a message to our Customer Information Center. Please note this is not a secure method, please do not include any confidential information such as account numbers, or personal identifiable information within your message.