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Bill Pay Frequently Asked Questions

How do I sign in to Rockland Trust Online Bill Pay?
From the Online Banking home page, simply click on the Pay Bills link just as you always have.

Whom should I contact with questions about Rockland Trust Online Bill Pay?
If you have trouble signing in or cannot access Rockland Trust Online Bill Pay, please call 800.222.2299.

Why can I pay some of my billers on the same day and/or next day while others won't let me?
We determine the earliest available payment date for each biller on the length of time it takes for us to send a payment and on the time it takes the biller to receive it. This may change from biller to biller depending on numerous factors including our relationship with the biller, the time of day the payment is being scheduled, and the payment method (electronic or paper).

Which browsers should I use to access Rockland Trust Bill Payment Service?
For best performance, we recommend you use one of the following supported browsers:

Operating System Microsoft Internet Explorer® Apple Safari® Google Chrome Monzilla®  Firefox®

Windows

7.0, 8.0, 9.0

N/A

12

3.6, 4, 5

Mac OS X 10.4

N/A

5.0

11.0

4, 5

Note:  We do not support AOL browsers. Browser text size should be medium. Internet Explorer version 6.0 SP3 is no longer supported.

While other browsers may work with Rockland Trust Bill Payment Service, these supported browsers provide the highest level of security, accuracy, and functionality.

We also recommend that you enable JavaScript in your browser. JavaScript is required for certain Rockland Trust Bill Payment Service features to function properly.

Notes:

  • Monitor Screen Resolution for best viewing: 800 x 600 VGA or 1024 x 768 VGA
  • Windows display properties settings should be 96 dpi (Windows default).
  • Browser text size should be medium.

How secure is my bill payment and personal information?
Rockland Trust Bill Payment Service uses several methods to ensure that your information is secure.

  • SSL-Rockland Trust Bill Payment Service uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
  • Encryption-Rockland Trust Bill Payment Service uses 128-bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out-Rockland Trust Bill Payment Service automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in Rockland Trust Bill Payment Service.