Identity theft is when someone else uses your personal information without permission to make illegal purchases, withdrawals, or open accounts. They may use your personal information such as your social security number, credit card numbers, date of birth, and mother's maiden name to perform fraudulent activity using your identity.
How do I protect myself?
What do I do if I think I have been a victim?You should report all suspicious e-mails to the Federal Trade Commission through the Internet at www.ftc.gov/bcp/edu/microsites/idtheft/, or by calling 1-877-IDTheft.To learn more about "Phishing", please visit www.fdic.gov/consumers/consumer/alerts/index.html.
Fraud can come in the form of a phone call claiming to be from your bank or financial institution - or any other type of company. The scammer will usually tell you that your credit card or account has been cancelled because it was involved in criminal activity, or because they suspect your card or account details have been stolen. This is a trick to get you to give them your account details.
You may be told that a suspicious transaction has recently occurred on your account, perhaps a large purchase in a foreign country. You will be told that if you did not authorize the transaction, you need to take immediate action as your credit card details have been stolen.
The caller will ask you to confirm your credit card or account details so the 'bank' can 'investigate.' If you receive an email, it may ask you to visit a website to confirm your credit card details or to find out more information on the supposed 'fraud' to your account.
Important: Rockland Trust may call you to verify account transactions, but will never call, text, or e-mail you asking you to verify personal account information such as your account number or personal identification number (PIN). If you receive a call, text, or e-mail asking to verify any personal account information, please do not respond and contact us immediately at 800.222.2299, or your local branch to report the incident.
Important Contact Information
If you think you have been a victim of fraud, below are important numbers you should know.
Rockland Trust 800.222.2299
Attorney General Consumer HotlineVisit www.ago.state.ma.us or call 617.727.8400
Federal Trade Commission HotlineVisit www.ftc.gov or call 1.877.IDTheft
Massachusetts Bankers AssociationVisit www.massbankers.org or call 617.523.7595
Office of Consumer Affairs HotlineVisit www.state.ma.us/dob or call 617.727.7780 or 888.283.3757
The Credit Reporting Bureaus/Fraud Departments
EquifaxP.O. Box 15069Atlanta, GA 30348888.766.0008
Experian (formerly TRW)P.O. Box 9532Allen, TX 75013888.397.3742
TransunionP.O. Box 679Fullerton, CA 92634800.680.7289
For your protection, Rockland Trust is a participant in MasterCard SecureCode. MasterCard SecureCode provides added protection when you buy online at participating merchants. You choose your own personal SecureCode that provides added protection against unauthorized use of your MasterCard when shopping online. Just like using your PIN at the ATM, all you do is enter your private SecureCodeT during checkout at participating online merchants when prompted. Once your identity is confirmed, your purchase is complete! Enrollment is quick and easy, and once you've established your SecureCode, you can use it for future transactions at participating online merchants. To signup for this free service, go to https://secure4.arcot.com/vpas/icpt0950/i18n/en_US/index.html
Rockland Trust - Guardian Of Your PrivacyRockland Trust Company is devoted to protecting your privacy. We have prepared this notice to outline the measures we take to protect your privacy.
The Information We Have About YouIn the normal course of business we receive information about you ("Your Information"), some of which may not be publicly available. Your Information may include:
What We Do With Your InformationWe use Your Information to protect you by, for example, confirming your identity at the time of a transaction. We may also use Your Information to serve you better by identifying products or services that may be of interest to you. As a consequence, we may disclose all of Your Information, as described above, to service providers that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
We do not otherwise disclose Your Information, or nonpublic information about our former customers, to anyone, except as required or permitted by law, such as when responding to a subpoena or other court order, complying with regulatory requests, or providing information to consumer reporting agencies.
The Steps We Take To Protect Your PrivacyWe restrict access to Your Information to only those employees who need to know it to provide products or services to you. All of our employees must adhere to strict policies designed to prevent any misuse of Your Information. We maintain physical, electronic, and procedural safeguards to guard Your Information.
We invite you to review this statement so you'll know exactly how we handle any information we learn about you as a result of your visit to our Web site:
We thank you for visiting our Web site and assure you we are committed to protecting your privacy.
- Our Identity Theft brochure
- Beware of fraudulent emails claiming to be from the FDIC