site statistics

Personal
Small Business
Commercial
Investing
Planning & Resources
Community Focus
About Us

Security Center

Keeping your information safe and secure is our number one priority.

New Malware Svpeng Targeting Android Users

Recently a new malware, called Svpeng, is targeting Android-based mobile applications in the United States. The malware looks for the application on the user's phone, then locks the phone and demands money to unlock it. Newer versions of the malware may contain a phishing component that substitutes the users banking application with a mirrored phishing window, deceiving the user into submitting their credentials for collection by the attackers.

During our research we have read that Svpeng is currently checking for mobile banking apps for Bank of America, USAA, Wells Fargo, TDBank, Chase, Regions and other U.S. institutions1;  and while Rockland Trust does not have any knowledge of our mobile banking application being targeted by Svpeng, we recommend customers employ security best practices to proactively mitigate this threat including:

  • Utilizing additional controls around the movement of funds, e.g., using secure access codes for authorizing certain transaction types like external transfers, ACH and wire transfers.
  • Installing mobile security software to provide device-level protection(s).
  • Following safe practices to avoid unnecessary risks, such as installing apps from third-party sites or unreliable sources.
  • Performing regular backup of data stored in Android devices.
  • Be especially cautious about installing apps based on links in emails or SMS messages. 
  • If you are prompted to install an app, it is recommended you don't immediately install, but look up the app on Google® Play, download it there, and then continue.

The Google Play store is the safest place to download Android apps, and the only place where our mobile banking app is officially offered to Android users.

If you believe you may have contracted the Svpeng malware, please call our Customer Information Center to disable your mobile and/or online banking account. At this time, there are no available countermeasures for this malware. We will continue to investigate and monitor this strain of malware and will update you with any new information. Remember, Rockland Trust will not ask for your personal or financial information in an email or SMS text message.

  

Protect your finances:  Update your browser.

Secure your online experience by updating your browser.  Browsers are a key part of keeping your online financial experience and information safe.

Browsers become more secure with each release, don't miss out.  No matter what browser you use, make sure you have the latest version installed. 

Browser O/S Most Recent Version Download link
Microsoft Internet Explorer® Windows 7 and 8 11 http:///www.microsoft.com/windows/
ie/default.mspx
Monzilla Firefox® Windows 7 and 8 27 http://www.mozilla.com/firefox/
Google Chrome™ Windows 7 and 8 33  http://www.google.com/chrome
Mac Operating Systems  
Browser O/S Most Recent Version Download link
Mozilla Firefox® OS X10.6 - 10.8 27 http://support.mozilla.org/en-US/kb/install-firefox-mac
Safari® OS X 10.8 7 http://www.apple.com/support/mac-apps/safari/
Google Chrome™ OS X 10.6 - 10.8 33

https://www.google.com/intl/en/chrome/browser/
?hl=en&platform=mac&brand=CHFJ

 

Security Awareness Newsletter for Computer Users

OUCH! is the world's leading, free security awareness newsletter designed for the common computer user published every month by the SANS Securing The Human team.

Monthly Security Awareness Videos

Monthly Security Awareness Video

Every other month the SANS Security The Human.Org will connect you to the latest online security threats and teach you how you can protect yourself.

     

Vishing is alive and well

Vishing is a means of identity theft where criminals pose as employees of a bank and call customers or send an SMS text message in an attempt to obtain sensitive information for fraudulent use. The message claims that your debit card needs to be reactivated, or that a fraud has occurred.  You are then asked to call a number and enter the card number, PIN and in some cases the CIV number from the back of the card in order to reactivate the card. This information is then used by the thieves to commit fraud.

Rockland Trust will never contact you by phone, email or text to gather personal or account information. If you receive a suspicious call, email, text or any suspicious communication, please contact us immediately by:

Going, going, gone!

Online Dating & Personal Scams

Have you ever received an email from someone who said you have been selected to inherit millions from someone you've never met?   And the spelling and grammar in the email reminds you of a second grader?

Have you ever met someone online through a dating website, an e-mail chat room, or another online website who then after a few emails or phone calls back and forth asks you for money so they can purchase a plane ticket to come and see you, and then they don't come?

If a person can't even afford to come and see you, that in itself should send up a red flag!

When people say "it's too good to be true" it probably is.

Scammers will go to any means to get your attention on the Internet to get your money. 
Online dating scammers are becoming much smarter in their art and using much more advanced untraceable technology. You need to be vigilant in what you do and what information you give to a person you hardly know.

  • Don't share personal information with anyone you don't know.
  •  Never share your online banking username or password.
  • And never give out personal information about yourself or your family.


Cyber Security Awareness - visit "Stay Safe Online"


Created as a collaborative effort between government and industry to ensure that every American has the resources to stay safer and more secure online.   Visit "Stay Safe Online" to learn more. 

Learn some smart ways to bank safe:

Rockland Trust Privacy Policy -  Read how Rockland Trust protects your information, what is shared and what is not.
Read more...

For Large and Small Businesses - Learn best practices on what you can do to protect company information including understanding the Electronic Funds Transfer Act
(Reg E) as it applies to business entities and the business accounts they maintain.
Read more...

How to protect yourself from Identity Theft - Identity Theft is when someone else uses your personal information without permission to make illegal purchases, withdrawals, or opens accounts.
Read more...

Banking Safe Online - Read Rockland Trust's recommendations for banking safely on the Internet as well as some helpful Internet security tips.
Read more...

Trusteer Rapport - Learn how Trusteer Rapport protects your user ID and password during your online banking session.  It also helps prevent malware and fraudulent websites from stealing this information.
Read more...

Contact Information - Who you should contact if you believe you've become a victim of identity theft or identity fraud.
Read more...

Glossary of Terms - Ever wonder what the difference is between a Trojan and a Worm?  Or what Keystroke Logging really means...
Read more...

Links for more information: 

Reference for up-to-date bank related information security.

OnGuardonline.gov provides practical tips from the Federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

Anti-Phishing Working Group (APWG).

Additional Security Resources

Emerging Information Security Threats

Malware, Viruses, Trojans and Spyware

Email and Messaging Threats (spam, phishing, instant messaging)

 

 

1June 18, 2014 - Roman Unuchek, senior malware analyst at Kaspersky Lab, detailed scammers' new exploits.  

* By clicking one of the "download links" above, you acknowledge, understand and agree that: (1) The Rapport software is provided by a third party and Rockland Trust. You will be subject to all the terms and conditions of use established by the third party; and (2) The software is provided "as is" and you assume all responsibility and risk for the use of this software. Rockland Trust disclaims all warranties of any kind whatsoever, either express or implied, as to the software. Without limiting the foregoing, Rockland Trust makes no warranty that the software will be effective, accurate, reliable, secure, timely or error-free. Under no circumstances shall Rockland Trust be liable to any user for direct, indirect, incidental, consequential, special, or exemplary damages, arising from or relating to the downloading, use or misuse of the software. This liability disclaimer does not take away any rights you may have, if any, under applicable federal and state laws limiting your liability for unauthorized funds transfers.
 

New Information

:

June -  CryptoWall Ramsomware Making a Return

.
Rockland Trust has been made aware of a new form of the CryptoLocker Malware that poses as an email. 
Read more >>

Excellent video of how cyber crime happens. Millions of users of outdated web browsers are ripe targets for the bad guys. Cybergangs target online on USAToday.com.

ABA Launches Page To Help Educate Small Business About Account Takeover

A new twist. Fraudulent Fraud Insurance. Fraudsters are promising online bank fraud protection insurance that is, well, fraudulent! 

Merchant of Fraud Returns - Shylock
Protect your computer with Trusteer

First Data warns of an increase of "Trolling" for small businesses.

Link to Microsoft's Online Privacy and Safety site with excellent suggestions for conducting online transactions over the Internet.