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Business Online Banking FAQs

Login Questions:

Here are some of the most frequently asked questions from our customers:

Why Secure Access Codes?

When you login for the first time, you will be prompted to receive a Secure Access Code. A Secure Access Code is a one-time use code that allows you to securely login to our online banking system and is delivered to you via e-mail, phone call, or SMS text. You will also need a Secure Access Code if you delete your security certificate or "cookie" that we've stored on your computer, or if you login from a computer that was not registered for repeated use.
Choosing to "register my computer for later use" authorizes us to store a security certificate on your computer which will speed up the verification process in the future, and eliminate the need to use a Secure Access Code on each login.

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On your second login to online banking or any time you log in from a non-registered computer:

  • On the home page, enter your username and click on "Login".
  • On the password screen, enter your password. DO NOT click "I am a first time user."
  • You will be asked to choose a method to receive another Secure Access Code. Enter the Secure Access Code when you receive it. DO NOT use a Secure Access Code you have received before. Remember Secure Access Codes can only be used one time and are only "live" for 15 minutes.
  • You will be given a chance to register the computer at this time. If you choose not to register the computer you will be asked to go through the Secure Access Code process each time you login on this computer.
  • NOTE: You should NOT register a public computer or a computer that others might use outside of your control.
  • Click submit.
  • If you forget your password and you want to reset the password without calling us, you will need to register your computer.

Note: If you delete system cookies, whether manually or through an automated process, the activation will be erased and you'll have to use a Secure Access Code each time you login. You can make changes to your cookie settings through your browser. See the help section of your browser to learn more.

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Bill Pay Access

If you are trying to access bill pay, the bill pay system starts and then closes without allowing you access when using Safari, whether on a PC, a Mac or an iPad/iPhone.

Like the Secure Access Code the bill pay system requires the use of a "cookie." The cookie passes information between the main online banking system to bill pay.
To correct the error:

  • On a PC or Mac using Safari
    • Log out of the online banking system
    • In Safari click on Edit>Preferences or the settings icon that looks like a cog on the right top of the window
    • Click "Privacy"
    • In the "block cookies" section, select the button next to "never"
    • Sign back into online banking and open bill pay
    • Once you do this, you can return to the menus above and return to blocking cookies from third party sites.
  • On an iPad or iPhone (for the online banking system only, not for the iPhone app)
    • Log out of the online banking system
    • Find and click on the "Settings" app
    • Click "Safari"
    • Under "Accept Cookies" choose setting to "Always"
    • Close app and go to Safari app
    • Sign into online banking and open bill pay
    • Once you do this, you can return to the Settings app as above and return to Accept Cookies to "From visited."

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You can set up and receive alerts when certain account transactions or activities occur

  • For Transaction Alerts
    • Under Preferences, click on "Alerts"
    • Click on Add Alerts
    • Choose the kind of Alert you want, New Account, New Date, New History or New Transaction
    • Choose when you want to be notified and how.
  • For Security Alerts (be alerted when certain activities happen on your online banking)

    • Under Preferences, click on "Security"
    • Click on the Alerts tab
    • Choose the method of delivery
    • Click on the alert corresponding the action you want to be alerted
    • Click on "Submit Alert Changes
  • For a complete listing of alerts that can be set up click here>>

Changing Passwords or Logins

  • Under Preferences, click on "Security"
  • For passwords, click on the Password tab. For Login IDs, click on the Login ID tab.
  • For passwords, enter the old password and the new password as noted and click on "Submit Password Changes."
  • For Login IDs, click on the Login ID tab enter the new ID and click on "Submit Login ID change."

To make transfers between accounts

  • Under Transactions click on Transfer
  • Enter the fields for From Account, To Account, Date and Amount. You may also enter a description for your reference.
  • Choose whether it is a One-Time or a Recurring transfer. If it is a Recurring transfer, enter the details of how the transaction is to occur.
  • Once finished clicked on Submit.
  • You will be asked if you are sure, answer as desired. (You're not finished)
  • A summary of the transaction is shown. If you want to execute it click on "Approve," but if you want to save it for later you can click on "Draft."

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If you use Quicken or QuickBooks

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Browser Recommendations

The following browsers have been tested and determined to provide reliable user experience for our online banking. Keep in mind, some of the browsers listed may show some slight cosmetic behavioral differences, but generally support the use of the online banking application. It is always recommended to use the latest supported browser version available from the provider.

Browser/Operating System

Current Version

Microsoft Internet Explorer® on Windows 7 9x
Microsoft Internet Explorer on Windows 8 10x
Firefox on Windows 7 and 8 17
Safari on Windows 7 and 8 5.1x
Chrome on Windows 7 and 8 24
Firefox 15
Safari 5.1x / 6.x
Chrome™ 22

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To speak to a Rockland Trust business specialist, call: 1.888.878.7824

Weekdays: 7 am - 8 pm
Saturday: 8 am - 5 pm

Sunday: 11 am - 3 pm



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