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Mobile Banking Security


Security by Mode

SMS

  • Each phone number is activated at time of enrollment
  • Trusted relationship is established between mobile banking system and phone number via shortcode
  • Activation confirms user possession of device tied to a specific phone number
  • Only valid SMS to a Rockland Trust shortcode from a phone number that has been previously activated will work

Mobile web & downloadable app

  • Each phone number is activated at time of enrollment
  • Trusted relationship is established between mobile banking system and phone number
  • Mobile banking client user ID and password required for sign-on
  • Second factor of authentication (device cookie) established based on successful activation

Phone Enrollment - Mobile web & mobile app

  • PC not required
  • Challenge question(s) used to verify your identity
  • Supports RSA PassMark
  • After identity is verified, a trusted relationship is established between the mobile banking system and phone number
  • Second factor of authentication (device cookie) is placed on device

Lost/Stolen Phone

  • User may disable mobile banking by logging into mobile banking web site and updating phone list
  • User may contact their service provider to report stolen phone
  • User may contact Rockland Trust customer information center.  Representatives are available to assist you by calling 800.222.2299 weekdays 7:00 a.m. to 8:00 p.m, Saturday 8:00 - 5:00 p.m. and Sunday 12:00 p.m. to 4:00 p.m.
 

Customer Service:



   Call 1.800.222.2299


  Weekdays: 7 am - 8 pm
Saturday: 8 am - 5 pm

Sunday: 11 am - 3 pm