Security by Mode

SMS

• Each phone number is activated at time of enrollment
• Trusted relationship is established between mobile banking system and phone number via shortcode
• Activation confirms user possession of device tied to a specific phone number
• Only valid SMS to a Rockland Trust shortcode from a phone number that has been previously activated will work

Mobile web & downloadable app

• Each phone number is activated at time of enrollment
• Trusted relationship is established between mobile banking system and phone number
• Mobile banking client user ID and password required for sign-on
• Second factor of authentication (device cookie) established based on successful activation

Phone Enrollment - Mobile web & mobile app

• PC not required
• Challenge question(s) used to verify your identity
• Supports RSA PassMark
• After identity is verified, a trusted relationship is established between the mobile banking system and phone number
• Second factor of authentication (device cookie) is placed on device

Lost/Stolen Phone

• User may disable mobile banking by logging into mobile banking web site and updating phone list
• User may contact their service provider to report stolen phone
• User may contact Rockland Trust customer information center.  Representatives are available to assist you by calling 800.222.2299 weekdays 7:00 a.m. to 8:00 p.m, Saturday 8:00 - 5:00 p.m. and Sunday 12:00 p.m. to 4:00 p.m.