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Helpful Hints

Take advantage of our guide to buying or owning a home.

If you're buying your first home or looking to refinance, you'll find useful information right here.  Plus, you'll find a wide range of residential home mortgages at your local Rockland Trust branch.

If you're buying your first home, you probably have a lot of questions. 

  • "How much house can I afford?" 
  • "New or existing?"
  • "How do I know if I'm offering too much or too little?"
  • "How much money do I need to put down?" 
  • "Fixed-rate or adjustable rate mortgage?"

Click here for our guide for first-time homebuyers.

If you're planning to refinance, there are other factors to consider.  When do you expect to move again?  Will you save money over the long term?  How will you use the money you save?

Click here for our guide to refinancing.

Complaint Process for Foreclosures and Loan Modifications

If you have a complaint regarding your Fannie Mae or Freddie Mac residential mortgage modification or foreclosure, such as:


- Your loan was not evaluated properly for a foreclosure prevention alternative

- You were inappropriately denied a foreclosure alternative

- We failed to suspend foreclosure actions in violation of investor guidelines

- We failed to act in accordance with borrower outreach, evaluation, or borrower response

- You are considering litigation


Please contact the Loan Servicing department at Rockland Trust in one of the following ways.

Email
Email us at: Loanservicing@rocklandtrust.com.

Please include your name, address, and phone number.
*Please note this is not a secure method; do not include any confidential information such as account numbers or social security numbers.

Mail
Rockland Trust
Loan Servicing
8A Station Street
Middleboro, MA 02346

Phone
Customer Information Center representatives are available to assist you by calling 800.222.2299.
Representatives are available during the following hours:

Weekdays 7:00 a.m. to 8:00 p.m.
Saturday 8:00 a.m. to 5:00 p.m.
Sunday  12:00 p.m. to 4:00 p.m.

FAX
508.946.4633


If you contact Rockland Trust using one of the above methods, you will receive a written response within three business days acknowledging receipt of your complaint. A review of your complaint will be conducted, and a resolution will be provided generally within 15 days of receipt of your complaint. In some instances, additional time to resolve your complaint may extend beyond 15 days, but will not exceed 30 days from receipt of your escalated case.

Contact a Loan Officer:

To contact a loan officer, call 800.222.2299 or email customer.service@rocklandtrust.com

or click here to locate a Loan Officer near you.

Find a Loan Office Near You