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Online Banking



How to login:

  1. On the Rockland Trust home page enter your existing User ID and click the Login button. 
  2. On the next screen select "I am a First Time User" check box, then click LoginDo not enter a password in the password box.
  3. You will be directed to a page displaying the secure contact information we have on file for your account. Select one Secure Access Code delivery method from the list you can access immediately: phone, text message, or email, then click Submit.  

    The Secure Access Code is only good for 15 minutes, so if it does expire, you will need to request a new one. NOTE: If all of the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us to provide updated information.

     
  4. Enter the Secure Access Code, then click Submit. (Do not navigate away from the screen. If you need to access your email account to retrieve your code, please open a new browser window or browser tab.)
  5. Read the Online Banking Agreement, then click I Accept
  6. Enter a password twice, then click Submit. The password can be one you've used previously. You will then be directed to your Account Overview page.
  7. On your second login to online banking or any time you login from a non-registered computer:

    • On the Rockland Trust home page enter your existing User ID and click the Login button. 
    • On the password screen, enter your password.  DO NOT click "I am a first time user."
    • You will be asked to choose a method to receive another Secure Access Code. Enter the Secure Access Code when you receive it.  DO NOT use a Secure Access Code you have received prior. Secure Access Codes can only be used once, and expire in15 minutes.
    • You will be given a chance to register the computer at this time.  

      NOTE:  If you choose not to register the computer you will be asked to go through the Secure Access Code process each time you login on this computer.  You should NOT register a public computer or a computer that others might use outside of your control.
    • Click submit.
    Note: If you delete system cookies, whether manually or through an automated process, the registration of the computer will be erased and you'll have to use a Secure Access Code each time you login. You can make changes to your cookie settings through your browser.  See the help section of your browser to learn more.

Some things to remember about Secure Access Codes:

  • When you login for the very first time to online banking, you will be asked to generate a Secure Access Code.
  • Secure Access Codes are for one-time useYou cannot use a Secure Access Code you have already used.
  • Secure Access Codes last a limited amount of time, 15 minutes. If you waited longer than15 minutes to login using the Secure Access Code you received, you will need to request a new one.
  • When you login to online banking a second time you will be asked again to generate a Secure Access Code. At this time you will have the ability to register your computer.  Registering your computer allows you to login without having to generate a Secure Access Code at each login.
  • If you login to online banking from a new computer you will be asked to generate a Secure Access Code and will have the option to register the computer. If you do not register the computer, you will continue to be asked to generate a Secure Access Code each time you login.
  • Secure Access Codes are also used  for approving certain business transactions and external transfers.

Mobile banking activation

  1. Login to online banking.
  2. On the bottom left of your online banking home page, go to Preferences.
  3. Click on Mobile.
  4. On the Mobile Enrollment tab, check Yes, enable my User ID and Password for use with my mobile device.
  5. Click the Submit button.

Customer Service:



   Call 1.800.222.2299


  Weekdays: 7 am - 8 pm
Saturday: 8 am - 5 pm

Sunday: 11 am - 3 pm


       

Resources:

Try Our Online Banking Demo

View our Online Banking User Guide

FAQs