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Security Center

Keeping your information safe and secure is our number one priority.

   Heartbleed Vulnerability

What can you do to protect yourself concerning the Heartbleed vulnerability.  The OUCH! team has released a special edition that explains in very simple terms what the vulnerability means to individuals and what they can do to protect themselves. 

Security thoughts for April

  1. Microsoft published a new security bulletin, announcing that it has seen a new Word 2010 exploit used in recent targeted attacks. The exploit uses a so far unpatched vulnerability in Word that is triggered by opening a crafted RTF document.

    To prevent exploitation of the vulnerability, Microsoft released a "Fix It" that will prevent Word from opening RTF documents.

  2. You should be cautious about opening file attachments or clicking suspicious links or links from unknown sources.

  3. Protect your mobile devices against malware and exploits by using security software.
  4. Finally, use two-factor authentication wherever possible, and be sure to set up strong, unique passwords for the various sites and services you visit and rely on, so that a data breach at one site doesn't compromise your entire online identity.

2014 - Robo Calling On The Rise

We have been made aware of a phishing incident that is targeting customers in the Bristol, Norfolk and Plymouth counties.  The scam utilizes "Robo-Calling", a computerized auto-dialer to deliver pre-recorded messages.  The calls are initiating from Kent, Washington which uses area codes 206, 253 and 425

This is not a new type of phishing attack.  In September of 2011 a very similar spree of "Robo-Calling" occurred in the State and there was a press release published by the Attorney General Martha Coakley. 

Most robo-calls use personalized audio messages to simulate an actual personal phone call.  When you answer, you are told your debit card has been locked and you are then prompted by the call to input your card number and debit card PIN in order to unlock your card for future use.  Please be aware Rockland Trust would never call you and ask for your debit card PIN or password under any circumstances.

How does a Robo-Call work?

Security Awareness Newsletter for Computer Users

OUCH! is the world's leading, free security awareness newsletter designed for the common computer user published every month by the SANS Securing The Human team.

Monthly Security Awareness Videos

Monthly Security Awareness Video

Every other month the SANS Security The Human.Org will connect you to the latest online security threats and teach you how you can protect yourself.

It's Phishing Season

The best way to protect your online credentials from fraudster phishing attempts is to know the difference between an email from Rockland Trust  and one that comes from a phishing attempt.

Customers tend to believe that if their bank is contacting them, it's safe to reply with personal information such as their usernames and PINs, which we know is never true. The only time Rockland Trust will ask for personal data is when you initiate contact.  Some other helpful holiday hints:

  • Check your online statements more frequently for inconsistencies;
  • Let us know your travel plans so we can know to expect out-of-area purchases when using your debit/credit cards;
  • Be vigilent regarding "gas pump skimmers".  If you come across a gas station pump that looks damaged, don't use it, pay inside.

Have a safe and wonderful Holiday season!

Going, going, gone!

Online Dating & Personal Scams

Have you ever received an email from someone who said you have been selected to inherit millions from someone you've never met?   And the spelling and grammar in the email reminds you of a second grader?

Have you ever met someone online through a dating website, an e-mail chat room, or another online website who then after a few emails or phone calls back and forth asks you for money so they can purchase a plane ticket to come and see you, and then they don't come?

If a person can't even afford to come and see you, that in itself should send up a red flag!

When people say "it's too good to be true" it probably is.

Scammers will go to any means to get your attention on the Internet to get your money. 
Online dating scammers are becoming much smarter in their art and using much more advanced untraceable technology. You need to be vigilant in what you do and what information you give to a person you hardly know.

  • Don't share personal information with anyone you don't know.
  •  Never share your online banking username or password.
  • And never give out personal information about yourself or your family.

Cyber Security Awareness - visit "Stay Safe Online"

Created as a collaborative effort between government and industry to ensure that every American has the resources to stay safer and more secure online.   Visit "Stay Safe Online" to learn more. 

Learn some smart ways to bank safe:

Rockland Trust Privacy Policy -  Read how Rockland Trust protects your information, what is shared and what is not.

For Large and Small Businesses - Learn best practices on what you can do to protect company information including understanding the Electronic Funds Transfer Act
(Reg E) as it applies to business entities and the business accounts they maintain.

How to protect yourself from Identity Theft - Identity Theft is when someone else uses your personal information without permission to make illegal purchases, withdrawals, or opens accounts.

Banking Safe Online - Read Rockland Trust's recommendations for banking safely on the Internet as well as some helpful Internet security tips.

Trusteer Rapport - Learn how Trusteer Rapport protects your user ID and password during your online banking session.  It also helps prevent malware and fraudulent websites from stealing this information.

Contact Information - Who you should contact if you believe you've become a victim of identity theft or identity fraud.

Glossary of Terms - Ever wonder what the difference is between a Trojan and a Worm?  Or what Keystroke Logging really means...

Links for more information: 

Reference for up-to-date bank related information security. provides practical tips from the Federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

Anti-Phishing Working Group (APWG).

Additional Security Resources

Emerging Information Security Threats

Malware, Viruses, Trojans and Spyware

Email and Messaging Threats (spam, phishing, instant messaging)


* By clicking one of the "download links" above, you acknowledge, understand and agree that: (1) The Rapport software is provided by a third party and Rockland Trust. You will be subject to all the terms and conditions of use established by the third party; and (2) The software is provided "as is" and you assume all responsibility and risk for the use of this software. Rockland Trust disclaims all warranties of any kind whatsoever, either express or implied, as to the software. Without limiting the foregoing, Rockland Trust makes no warranty that the software will be effective, accurate, reliable, secure, timely or error-free. Under no circumstances shall Rockland Trust be liable to any user for direct, indirect, incidental, consequential, special, or exemplary damages, arising from or relating to the downloading, use or misuse of the software. This liability disclaimer does not take away any rights you may have, if any, under applicable federal and state laws limiting your liability for unauthorized funds transfers.

New Information


Massachusetts Bankers Association notifies Rockland Trust of potential identity theft risk for Home Equity Line of Credit customers.

Excellent video of how cyber crime happens. Millions of users of outdated web browsers are ripe targets for the bad guys. Cybergangs target online on

ABA Launches Page To Help Educate Small Business About Account Takeover

A new twist. Fraudulent Fraud Insurance. Fraudsters are promising online bank fraud protection insurance that is, well, fraudulent! 

Merchant of Fraud Returns - Shylock
Protect your computer with Trusteer

First Data warns of an increase of "Trolling" for small businesses.

Link to Microsoft's Online Privacy and Safety site with excellent suggestions for conducting online transactions over the Internet.