During our research we have read that Svpeng is currently checking for mobile banking apps for Bank of America, USAA, Wells Fargo, TDBank, Chase, Regions and other U.S. institutions1; and while Rockland Trust does not have any knowledge of our mobile banking application being targeted by Svpeng, we recommend customers employ security best practices to proactively mitigate this threat including:
The Google Play store is the safest place to download Android apps, and the only place where our mobile banking app is officially offered to Android users.
If you believe you may have contracted the Svpeng malware, please call our Customer Information Center to disable your mobile and/or online banking account. At this time, there are no available countermeasures for this malware. We will continue to investigate and monitor this strain of malware and will update you with any new information. Remember, Rockland Trust will not ask for your personal or financial information in an email or SMS text message.
Secure your online experience by updating your browser. Browsers are a key part of keeping your online financial experience and information safe.
Browsers become more secure with each release, don't miss out. No matter what browser you use, make sure you have the latest version installed.
OUCH! is the world's leading, free security awareness newsletter designed for the common computer user published every month by the SANS Securing The Human team.
Every other month the SANS Security The Human.Org will connect you to the latest online security threats and teach you how you can protect yourself.
Vishing is a means of identity theft where criminals pose as employees of a bank and call customers or send an SMS text message in an attempt to obtain sensitive information for fraudulent use. The message claims that your debit card needs to be reactivated, or that a fraud has occurred. You are then asked to call a number and enter the card number, PIN and in some cases the CIV number from the back of the card in order to reactivate the card. This information is then used by the thieves to commit fraud.
Rockland Trust will never contact you by phone, email or text to gather personal or account information. If you receive a suspicious call, email, text or any suspicious communication, please contact us immediately by:
Online Dating & Personal Scams
For Large and Small Businesses - Learn best practices on what you can do to protect company information including understanding the Electronic Funds Transfer Act (Reg E) as it applies to business entities and the business accounts they maintain. Read more...
How to protect yourself from Identity Theft - Identity Theft is when someone else uses your personal information without permission to make illegal purchases, withdrawals, or opens accounts.Read more...
Banking Safe Online - Read Rockland Trust's recommendations for banking safely on the Internet as well as some helpful Internet security tips.Read more...
Trusteer Rapport - Learn how Trusteer Rapport protects your user ID and password during your online banking session. It also helps prevent malware and fraudulent websites from stealing this information.Read more...
Contact Information - Who you should contact if you believe you've become a victim of identity theft or identity fraud.Read more...
Glossary of Terms - Ever wonder what the difference is between a Trojan and a Worm? Or what Keystroke Logging really means...Read more...
Reference for up-to-date bank related information security.
OnGuardonline.gov provides practical tips from the Federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.
Anti-Phishing Working Group (APWG).Additional Security ResourcesEmerging Information Security ThreatsMalware, Viruses, Trojans and SpywareEmail and Messaging Threats (spam, phishing, instant messaging)
1June 18, 2014 - Roman Unuchek, senior malware analyst at Kaspersky Lab, detailed scammers' new exploits.
Excellent video of how cyber crime happens. Millions of users of outdated web browsers are ripe targets for the bad guys. Cybergangs target online on USAToday.com.
ABA Launches Page To Help Educate Small Business About Account TakeoverA new twist. Fraudulent Fraud Insurance. Fraudsters are promising online bank fraud protection insurance that is, well, fraudulent!
Merchant of Fraud Returns - ShylockProtect your computer with Trusteer
First Data warns of an increase of "Trolling" for small businesses.
Link to Microsoft's Online Privacy and Safety site with excellent suggestions for conducting online transactions over the Internet.