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Debit Card Best Practices 


Protecting customer and account information is a top priority and we take it very seriously.

With the recent incidents at Target and Neiman Marcus impacting some credit and debit cardholders, it is even more important to think about safety and security when using your debit or credit card. 

At Rockland Trust, we always have your protection in mind.  We have rigorous fraud systems in place that actively monitor our customers' accounts for suspicious activity. If we suspect fraud, we will contact you to confirm the fraud, then close your account and re-open it with a new account number.

In addition, there are also steps you can take to protect yourself and limit your risk of fraud or ID theft.

Things you can do to protect your card and your identity include:

  1. Check your account frequently
    You can check your balances and account activity for free via our Online Banking system and Mobile Banking app from your smart phone - this will allow you to quickly recognize and report any suspicious activity in your account.  If you do see suspicious activity, call the number on the back your card immediately. 
  2. Sign up for transaction alerts
    If you are an online banking customer, you can set up text and email alerts in order to monitor transactions, balances, and more.  To set up alerts, click on Alerts under the Preferences category within Online Banking.
  3. Use your Debit Card as "credit" and sign for your purchase
    Did you know that when you use your debit card as a credit card, the purchase amount will still be deducted directly from your bank account, but the transaction will be processed through a credit card network.  This provides you with greater legal protection. Another advantage of selecting "credit," is that you don't have to enter your card's PIN so if thieves have attached a "skimmer" to the point-of-sale device to steal personal data off your card, you'll be in a better position. Without the PIN, they won't be able to empty your bank account with ATM cash withdrawals
  4. Be mindful of suspicious calls or emails
    Watch out for emails from unknown senders that request sensitive information or contain links.  You should also be cautious of phone calls attempting to get this type of information.  Never give out any personal financial information unless you know you are dealing with a trusted and verified source.
  5. Check your Credit Report
    It's always a good idea to check your credit report regularly for incorrect information or fraudulent activity. You're entitled to one free copy of your credit report every year at www.annualcreditreport.com or by calling (877) 322-8228.

If you have any questions or concerns about how to protect yourself or about activity on your account, contact us at 800.222.2299

 

    Customer Service:

   

        Call 1.800.222.2299

  Weekdays: 7 am - 8 pm
Saturday: 8 am - 5 pm

Sunday: 11 am - 3 pm



       

Planning to travel outside of the United States?


For your account protection, we may limit the use of ATM and debit cards in foreign countries. If you are planning on traveling out of the country, please contact customer service at 800.222.2299 at least one week prior to traveling to ensure your card service will not be interrupted.