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Rockland Trust Mobile Banking Center

Frequently Asked Questions for Businesses 


Visit the Google Play to download the free app, or use the QR code on the right. 

The iPhone app is available in the iTunes Store, or use the QR code on the right.

Q. What is Rockland Trust Mobile Banking?
A.
Rockland Trust's Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking app, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, pay bills, and find nearest ATM or branch locations. Mobile banking is also available for text (SMS). With this option you can view your account balance and make account transfers.

Q. Do I have to be enrolled in online banking before I can use mobile banking?
A
. Yes. You must be an online banking customer to us mobile banking .

Q. How do I sign up for mobile banking?
A
. On the bottom left of your online banking home page, go to Preferences.

  1. Click on Mobile.
  2. Click on Mobile Enrollment (first tab).
  3. Check the checkbox to enable mobile banking access. This will allow you to use your existing online banking user ID and password on our mobile site.

As a convenience, you can also have our mobile web address sent to an email client on your mobile phone by entering your email address and clicking 'Send'. This will allow you to cut and paste the address from your email client into your mobile browser.

Q. How do I access mobile banking on my phone's browser?
A
. After successfully setting up mobile banking within your online banking, you can visit m.rocklandtrust.com from your phone's browser.

Q. Is mobile banking supported on my phone?
A. Mobile banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile app is now available on most smartphones including iPhone® and Android™.

Q. When I try to access mobile banking I get an error message. Why?
A.
You will need to enable mobile banking from within your online banking Preferences tab in order to access it.

Q. Did mobile banking change?
A.
Mobile banking now has additional features for the iPhone® and Android™ apps including paying bills for payees that are currently set up in online banking. To access mobile banking, you will need to enable mobile banking in your online banking Preferences.

Q. How do I enroll in mobile banking?
A.
You can quickly and easily enroll to use our mobile banking services by clicking on More Options, Mobile Set Up and the Mobile Enrollment tab within online banking. Check the checkbox to enable mobile banking access. Enter your email address and click 'Send' to have our mobile web address sent to an email client on your mobile phone. This will allow you to cut and paste the address from your email client into your mobile browser. If you wish to make funds transfers via your mobile phone, you also need to complete the Mobile Authorizations tab and select a 4 digit PIN/security code. Click here for more information about Rockland Trust's Mobile Banking.

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Q. Does Rockland Trust have an app for my mobile device?
A
. Yes. Rockland Trust has custom apps for the iPhone and most Android devices.

Q. How do I install the downloadable application?
A.
From your app store search for and install the Rockland Trust Mobile Banking app.

Q. How much does this service cost?
A.
There no charge associated with this service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

Q. Is mobile banking secure?
A. Yes. The mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, and/or password access and application time-out when your phone is not in use. Only the phone numbers you set up within your online banking can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by calling us at 800.222.2299 weekdays 7:00 a.m. to 8:00 p.m., Saturday 8:00 a.m. - 5:00 p.m. and Sunday 12:00 p.m. to 4:00 p.m.

Q. Do I need a text message or data plan?
A. Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

Q. Can I use mobile banking at any time?
A. Yes. Mobile banking is available 24 hours a day, 7 days a week.

Q. Can I pay a bill using mobile banking?
A. Yes, you can pay payees you have set up within your online banking bill pay.

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Q. What happens if I get locked out of mobile banking?
A. Call the Rockland Trust Customer Information Center. Representatives are available to assist you by calling: 800.222.2299 weekdays 7:00 a.m. to 8:00 p.m., Saturday 8:00 a.m. - 5:00 p.m. and Sunday 12:00 p.m. to 4:00 p.m.

Q. Do I need a new user ID and password to use mobile banking?
A. No. You will use your same user ID and password you use to access online banking.

Q. What are the shortcut text banking commands?
A
.

BAL or BAL <account nickname> Request account balance
HIST <account nickname> Request account history
XFER <from account nickname> <to account nickname> <amount> Transfer funds between accounts
LIST Receive a list of keywords
HELP Receive a list of contact points for information on text banking
STOP Stop all text messages to the mobile device (for text banking and SMS alerts/notifications)

Q. Can I use multiple mobile devices to access Rockland Trust Mobile Banking?
A. Yes. You can use multiple mobile devices to sign on to mobile banking; you can add a device by using the mobile banking website via online banking.

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Q. My mobile banking seems slow...why?
A. Connection speeds may vary for different wireless service providers, different data usage plans, and different geographical locations. If you experience a slow response while mobile web browsing or during data transmission, please check with your wireless service provider.

Q. Can I bookmark your site for future use?
A. Yes. To access mobile banking, enter m.rocklandtrust.com in the URL field of the web browser of your mobile phone. Bookmark the URL on your first visit to access the website for future visits.

Q. Does mobile banking require software to be installed on my cell phone or smartphone?
A
. It depends. If you have an Android or iPhone you can download apps that will take advantage of your smartphone features when using mobile banking. We also offer browser-based mobile banking or text based mobile banking that does not require any software to be loaded on the mobile device.

Q. How do I know if I can access mobile web banking through my cell phone?
A. If you have a mobile Internet browser and Internet access from your phone, it's likely you can use mobile web banking. Your mobile phone must support WAP (Wireless Application Protocol) 2.0 or higher, the international standard for applications using wireless communication. Most phones today support WAP. Display of your account information may vary depending on your phone. If you are using an older device that does not contain the required security features to use mobile banking, you may need to upgrade to a newer device to use mobile web banking. You may incur and are responsible for charges assessed by your wireless provider.

Q. Which Rockland Trust accounts can I make transfers to/from in mobile banking?
A. A. Transfers can be made to and from your own Rockland Trust accounts, to a previously linked (the account must linked within online banking) external account you have at another financial institution, or to another Rockland Trust customer using their e-mail address and last four digits of their account number.

Q. Which Rockland Trust accounts can I make transfers to/from in mobile banking?
A. Transfers can be made to and from your own Rockland Trust accounts, to a previously linked external account you have at another financial institution, or to another Rockland Trust customer using their e-mail address and last four digits of their account number.

Q. How do I know if my transfer was submitted successfully?
A. Upon successful completion of a transfer, a confirmation message displays on the screen. If you do not receive a confirmation message, review your transaction history through online banking to make sure that the transfer was processed. You may also contact us for assistance at 800.222.2299.

Q. How do I securely leave my mobile banking browser session?
A. Select the Sign Off link to sign out of mobile banking, and then close your browser through your mobile device browsing options. If you are using a downloadable app, click on sign off to stop your mobile banking session.

Q. Can someone intercept my mobile banking transactions?
A. The 128-bit SSL encryption protects your information as it travels from your mobile device to Rockland Trust. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure web applications.

Q. What are some tips to keep my mobile banking experience safe?
A
. Here are some tips and general good practices for banking on your mobile device:

  • Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider. These are designed to provide you with protection from known possible security problems.
  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources.
  • Limit unauthorized access to your cell phone. Do not leave your mobile phone unattended during an open mobile banking session.
  • Never save your User ID and Password in the mobile phone, in memos, or anywhere on your device.
  • Always remember to log off properly using the "Sign Off" button when you have completed your mobile banking activities.
  • Be aware of the potential for fraudulent mobile banking apps.

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Q. Is mobile banking as secure as other Rockland Trust online services?
A. Mobile banking offers the same security features and protection as our other online services, including encryption and security questions. Mobile banking users are protected by:

  • Firewall systems and intrusion detection software
  • Encryption of sensitive information that protects information sent over the Internet
  • Internationally recognized security standards and industry best practices
  • User ID and Password security

Troubleshooting Tips

Q. Why are text commands not working?
A. If you have an auto signature added to all of your texts, our system will receive those characters and will try to make sense of them. Since the signature doesn't match a command, all of your texts to us will be interpreted wrong. Please shut off automated signatures when texting commands within our text banking product.

Q. My mobile device shows I have a strong signal, yet I cannot connect to the mobile web site on my device. What causes this to occur?
A. The signal display on the mobile device is an indication of the phone's ability to place calls. The mobile banking website requires a data network to perform data exchanges. The problem you described could be due to lack of signal or due to no data connection on the mobile device. Please contact your wireless service provider for assistance.

Q. What happens if I lose communication/signal during a transaction?
A. If you do not receive a confirmation message due to a lost signal, you may verify a transaction by reviewing your transaction in mobile banking. You may also contact us for assistance at 800.222.2299 weekdays 7:00 a.m. to 8:00 p.m., Saturday 8:00 a.m. - 5:00 p.m. and Sunday 12:00 p.m. to 4:00 p.m.

Q. What if I lose my mobile phone?
A. There will be no financial information from Rockland Trust saved on your mobile phone as part of our mobile banking service. Do not save images during your mobile banking session to your phone. Do not add your login credentials to the memo pad or voice record them on your mobile device, as this information could then be obtained by others. Password protect your mobile device if possible. You may temporarily disable or permanently remove your phone from mobile banking by visiting the mobile banking web page available through online banking, or if you're not an online banking customer, at this link .

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TALK TO US

To speak to a Rockland Trust business specialist, call: 1.888.878.7824

Weekdays: 7 am - 8 pm
Saturday: 8 am - 5 pm

Sunday: 11 am - 3 pm