Samsung Pay FAQs

About Samsung Pay TM

Q. What is Samsung Pay?

A. Samsung Pay is a mobile payment service that allows you to make purchases in stores or with certain apps by using your Samsung mobile device.

Q. Which Rockland Trust cards can I use with Samsung Pay?

A. You can use any active business or consumer Rockland Trust Debit Card.

Q. What devices can I use with Samsung Pay?

A. You can use Samsung Pay with the following devices: Galaxy Note5, Galaxy S6, Galaxy S6 active, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 active, and Galaxy S7 edge.

Q. Does Rockland Trust charge anything to use Samsung Pay?

A. No. Rockland Trust does not charge a fee for customers to use Samsung Pay.


Getting Started

Q. How do I add my Rockland Trust Debit Card to Samsung Pay on my Samsung device?

  1. To add your debit card on your phone, open the Samsung Pay app, then select “Add”.
  2. Align your debit card inside the frame. Samsung Pay will automatically detect the card number and expiration date.
  3. Enter any remaining required information, then select “Next”.
  4. Review the Terms of Services, then select “Agree to All”.
  5. To authenticate your identity, select the desired verification method.
  6. Enter the One Time Password (OTP), then select “Submit”.
  7. Enter your signature, then select “Save”.
  8. To complete the process, select “Done”.


Using Samsung Pay 

Q. Where can I use Samsung Pay?

A. You can use Samsung Pay almost anywhere you can swipe your card or tap and pay. Visit the Samsung Pay site for more information on where Samsung Pay is accepted. 

Q. Why is the transaction amount displayed in Samsung Pay different from what's in my online or mobile banking account detail?

A. If you make a Samsung Pay purchase with your debit card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. The initial authorized amount appears in Samsung Pay, but the actual transaction amount is deducted from your account. This happens frequently in places where:

  1. You can add a tip such as restaurants or salons.
  2. There can be a significant difference between the amount that's authorized initially and the actual transaction amount (gas stations, hotels, car rental agencies).

Important: Keep track of your transactions and ensure you have sufficient funds in your accounts to cover the final payment.

Q. How do I return an item that I bought using Samsung Pay in a store?

A. You can return an item to a store the same way as if you were returning an item with a physical card. Most merchants require you to have the original receipt with the payment card used for that transaction. The merchant will match the information on the receipt to the last four digits of your digital card number in Samsung Pay. You may be asked to place your device near the payment terminal’s card reader to complete the refund, the same way you would be asked to swipe your card during a return.


Managing Samsung Pay

Q. How do I change my default card to my Rockland Trust Debit Card?

A. The last card you used to make a purchase with Samsung Pay will automatically appear as your default card the next time you open the app. If your Rockland Trust Debit Card does not appear as your default, swipe between all the cards you have added and select your Rockland Trust Debit Card before making a purchase.


Q. What if I lose my Rockland Trust Debit Card?

A. If you lose your Rockland Trust Debit Card you should contact Rockland Trust immediately and mention that you are a Samsung Pay customer.

You can contact us one of the following ways: 

  1. Call 508.732.7072
  2. Visit a branch

We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from Samsung Pay by going into Memberships and selecting your Rockland Trust Debit Card. Select the More Options Icon then Delete card. To confirm the deletion, select “Delete”.

Q. What should I do if my device is lost or stolen?

A. Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay. You can also choose to erase your entire device and/or removable storage.

When you lock Samsung Pay using Find My Mobile, all payments will be disabled on the device.

In addition, you can call Rockland Trust to suspend or remove your cards from Samsung Pay. 

Q. If I receive a replacement card, do I need to update my card information within Samsung Pay?

A. Yes. If you receive a new card with a new expiration date and/or security code, you will need to delete your old card from Samsung Pay and add your new card by going through the initial set up process.

Q. If I lose my phone am I liable for fraudulent purchases?

A. No. Whether, you use a device or your physical debit card, you are protected with zero liability against fraudulent transactions. See your account agreement for details.

Q. Where can I find more information about Samsung Pay?

A. To learn more about Samsung Pay, please visit the Samsung Pay site .



Samsung Pay is compatible with select cards and Samsung devices. Visit www.samsung.com/pay for details.

© 2015 Samsung Electronics America. Inc. Samsung, Samsung Pay, Samsung Galaxy and Galaxy S are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary.