Nantucket Bank FAQs

Who is Rockland Trust?
Founded in 1907, Rockland Trust is a community bank that offers a full range of consumer, business, and investment products and services. Rockland Trust has a deep commitment to the communities it serves, and takes great pride in delivering exceptional customer service. With more than 85 branches serving eastern Massachusetts, Rockland Trust offers locations in Greater Boston communities, as well as Bristol County, the South Shore, Cape Cod, and Martha’s Vineyard. In addition to consumer banking and lending products, Rockland Trust is a leader in business and commercial banking.

What are some of the benefits of the merger to me?
As a customer, you will benefit from:

  • More banking locations with 85 branches stretching from north and western suburbs of Boston, through the South Shore and South Coast regions, onto Cape Cod and Martha’s Vineyard
  • Convenient banking with access to over 125 ATMs, 22 branches with Sunday hours, a Call Center that’s open seven days a week, telephone banking, and online live chat
  • “Smart” ATMs that allow for bulk deposits with check images printed on receipts
  • State-of-the-art mobile banking services for consumers and businesses with fingerprint and face ID login
  • Mobile wallet access with Apple Pay, Google Pay, and Samsung Pay
  • A wide range of investment management and trust services and products through Rockland Trust Investment Management Group, including investment management, retirement planning, financial planning, trust and estate planning, tax planning, and insurance strategies and solutions
  • A robust suite of  Treasury Management products and services for businesses
  • A business credit card that provides rewards, multiple layers of security, and other built-in benefits
  • Larger commercial lending capacity, up to $75 million per qualified business client
  • A wide range of affordable housing capabilities and expertise
  • Merchant services that allows business customers to accept credit and debit cards in their stores and even on their web sites
  • Foreign exchange services
  • 1031 exchange service.

Why did Nantucket Bank, a division of Blue Hills Bank decide to sell to Rockland Trust?
The decision to sell reflects Blue Hills Bank’s belief that being part of a larger bank with an outstanding reputation, products, and service capabilities that Rockland Trust has is in the best interest of our customers. We believe being part of the Rockland Trust brand, which has consistently received outstanding marks from JD Power, will be a positive outcome for them.

What is the impact to Nantucket Bank customers?
There is no immediate impact to your Nantucket Bank accounts. As we begin our transition and start work on integrating the two organizations, Rockland Trust will communicate any changes in your accounts or your banking relationship. Every effort will be made to minimize changes to your products, rates, and fees as the two organizations’ products and systems are aligned. In the coming months you will receive additional communications from Rockland Trust about your accounts, account numbers, and when you can expect a new debit card.

Will there be any changes to my accounts?
Rockland Trust does not anticipate significant product, rate, or fee changes in the immediate term. Every effort will be made to minimize changes to your products, rates, and fees as the two organizations' products and systems are aligned. We will keep customers informed on what to expect through ongoing communications. Rockland Trust believes in fair and transparent pricing, and offers a host of consumer and business products and services, including free consumer and business checking accounts and no-fee ATMs. 

Will my account numbers change?
In most cases, your account numbers will not be changing.  In the coming months  you will receive additional communication from Rockland Trust about your accounts and account numbers. 

When will the acquisition by Rockland Trust be completed?
The acquisition is subject to approval by banking regulators and shareholders.  We anticipate fully completing the transition on or about June 7, 2019.

What will the name of the bank be?
As of April 1, 2019, the name of the bank will be Nantucket Bank, a division of Rockland Trust Company.

When can I start using Rockland Trust branches?
You will have access to Rockland Trust branches when the transition is completed in June. Until then, you should continue to use Nantucket Bank branches, checks, debit cards, online banking and bill pay, and make loan payments as you do today. However, to welcome you to Rockland Trust, you can now use any of Rockland Trust’s more than 125 ATMs surcharge-free in addition to Nantucket Bank ATMs.

Where are the neighboring Rockland Trust’s branches located?
Rockland Trust has over 85 branches. For a listing of all the Rockland Trust branch locations visit RocklandTrust.com/about-us/get-in-touch/locations 

Is Rockland Trust a member of the SUM ATM program?    
Yes. Rockland Trust is a member of the SUM ATM program.  The SUM ATM program provides customers with the option of using thousands of SUM ATMs surcharge-free. (For a complete listing of SUM locations, visit www.SUM-ATM.com).  

Does Rockland Trust offer online and mobile banking?  
Yes. In fact, Rockland Trust just recently upgraded online banking to include the most advanced security as well as enhanced features based on customer feedback. Rockland Trust’s mobile banking is available for both consumer and business customers, and includes features such as bill pay, fund transfers, and account balance alerts. You can even deposit checks using a smartphone.

Does Rockland Trust have the same deposit insurance coverage as Nantucket Bank?
Rockland Trust is a strong, secure, and well-capitalized bank and a safe place for deposits. All deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000. This coverage can be increased for larger deposits through titling of accounts. We also participate in the Certificate of Deposit Account Registry Service (CDARS). These certificates of deposit (CDs) enable customers to insure their deposits up to $50 million. Funds in a noninterest-bearing transaction account are insured up to the FDIC limit of $250,000. More information about this coverage, and the process of determining maximum coverage, may be obtained from branch staff or www.FDIC.gov.

Deposits at Nantucket Bank are also insured by the FDIC up to at least $250,000. As a result, the transition will not affect deposit insurance coverage for many customers. If you have accounts at both Rockland Trust and Nantucket Bank, under federal law you will continue to receive the same FDIC coverage as if your accounts were still at separate banks for six months after the transition. CDs will continue to receive separate FDIC insurance coverage until the first maturity date after the six-month period. After six months have passed, if your total account balances exceed $250,000, any excess may not be covered by FDIC insurance. Nantucket Bank currently has additional deposit insurance coverage for amounts in excess of the amounts covered by FDIC insurance through the Depositors Insurance Fund (DIF). Nantucket Bank’s excess deposit insurance available through DIF will end when Nantucket Bank becomes a division of Rockland Trust, an event which is targeted to occur on April 1, 2019, if anticipated regulatory approvals are received. Therefore, there may be changes to your deposit insurance coverage at the time of the transition if you have over $250,000 in your aggregate deposit accounts at Nantucket Bank.

If you have questions about FDIC insurance on your account(s) or CDARS, please visit your nearest Nantucket Bank branch or call the Nantucket Bank Contact Center at 800.533.9313.