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Online Banking Safety and 
Internet Safety Tips

How to prevent online banking fraud

Fraudsters using crimeware like ZeuS, SpyEye, Sunspot, and Oddjob are attacking bank customers on their computers and in their web browsers. Providing safe and secure access to online banking prevents criminals from taking over accounts and committing ACH and wire fraud.

Online Banking Safety
Internet Safety Tips
Firewall Protection
Software Updates
Email Safety
How we protect your information
Links for more information

 

Online Banking Safety

    • Use your Login ID, password, and secure access code for approving sensitive transactions like ACH and wire transmissions through online banking.
    • Periodically perform a risk assessment and evaluation of your internal controls.  Include the computers that are used to access your online banking account to conduct ACH or wire transfers. Also, conduct a review your internal controls for employees who use that equipment.
    • Use Trusteer Rapport on every computer in your home or office to help prevent malware and fraudulent websites from stealing your user credentials.
    • Set up alerts to help protect your online banking activity.  After logging into your account, go to the "Preferences" section near the bottom of the page, then click on the "Alerts" tab.  There are four sections containing alerts you can set up.  Click here to review all available alerts and how they can protect your accounts while banking online.    
    • Monitor your mail.  If you are still receiving paper statements, make sure you receive them and consider switching to eStatements to help stop a common practice called "dumpster diving."
    • Check your statements and transaction history often to ensure the accuracy of your accounts.
    • Use different passwords for all of your online accounts. Choose a password only you would know. Don't pick a word from the dictionary. Try to use a combination of at least eight letters, numbers, and symbols.
    • If you think your computer(s) may be infected with malware or some other form of virus, you should not conduct any online banking business until your computer(s) has been thoroughly checked by a security specialist.
    • If you mistype your password or make a login error three times while logging in to online banking, the system will lock you out. This feature is a security item that helps protect the system, Rockland Trust, and your data. If this happens to you, you can change your password by successfully entering your User ID and selecting the check box "Forgot Password".

What you can do to protect your information

Internet Safety Tips
How to protect your computer(s) 

    • Get up-to-date security software on computer(s) that includes anti-virus, anti-spyware, anti-phishing, and a firewall.
    • Set your operating system (ex: Windows) to update automatically.
    • Be careful when accessing or sending information over an unsecured public wireless network. Don't send sensitive information if you can't verify that a Wi-Fi network is secure, or can turn on HTTPS from the Account Settings menu.
    • Be suspicious of emails or messages with misspellings or bad grammar, especially if they're from someone who is usually a good writer.
    • Make sure you have an up-to-date web browser (ex: Internet Explorer) armed with an anti-phishing blacklist.
       
    • Keep your software licenses current. 
    • Only open email and attachments from known senders.
    • If you receive an attachment from someone you do not know or are not expecting, do not open it, delete it.
    • Read software agreements to understand exactly what applications are being installed on your computer.
    • Only download items from the Internet from trusted sources.

Firewall Protection

  • If you don't have a firewall, install one.  Use a firewall in conjunction with Anti-virus and Anti-Spyware software.
  • Always check your system to verify your firewall is turned on.

     

Software Updates

  • Check your computer's automatic update settings to ensure you're receiving updates.
  • Check your software programs for updates that may be available in the "Help" menu or on the software vendor's website.
  • Pay attention to pop-up messages within a program; these may be notices of available software updates.

     

    Email Safety

    • Be suspicious of emails asking for personal information.
    • Never include sensitive information in email.
    • Be selective when providing your email address.
    • Do not open SPAM or attachments from strangers.

     

    How

    we protect your information

    • We use firewall systems and intrusion detection software to prohibit unauthorized access to our systems.
    • We protect the confidentiality of your data by encrypting sensitive information with 128-bit Secure Socket Layer (SSL). This helps ensure that sensitive information can only be viewed by you and Rockland Trust.
    • We build information security right into our systems and networks using internationally recognized security standards, regulations, and industry-based best practices.
    • We employ strong authentication controls following guidance provided to us by the Federal Government's banking regulators.
    • We require our employees to take information security awareness training and to apply this training to their job every day. 

       

     

    Links for more information

     

    Reference for up-to-date bank related information security.

    FDIC Safe Internet Banking for individuals.

    OnGuardOnline.gov provides practical tips from the Federal Government and the technology industry to help you be on guard against Internet fraud, how to secure your computer, protect your personal information, and how to talk to your children on the subject of Internet security and safety.

    Anti-Phishing Working Group (APWG).

         

        Customer Service:



           Call 1.800.222.2299


          Weekdays: 7 am - 8 pm
        Saturday: 8 am - 5 pm

        Sunday: 11 am - 3 pm


               


        Links for more information

        Reference for up-to-date bank related information security.

        FDIC Safe Internet Banking for individuals.

        OnGuardOnline.gov provides practical tips from the Federal Government and the technology industry to help you be on guard against Internet fraud, how to secure your computer, protect your personal information, and how to talk to your children on the subject of Internet security and safety.

        Anti-Phishing Working Group (APWG).