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Identity Theft

Identity theft is when someone else uses your personal information without permission to make illegal purchases, withdrawals, or open accounts. They may use personal information such as your social security number, credit card numbers, date of birth, and mother's maiden name to perform fraudulent activity using your identity.

Keeping Your Personal Information Secure Offline

 
  1. Lock your financial documents and records in a safe place at home, and lock your wallet or purse in a safe place at work.
  2. If you haven't already done so, sign up for online banking and go paperless with your accounts.  Having your statements held by Rockland Trust helps ensure against dumpster diving and identity theft.
  3. Limit what you carry. When you go out, take only the identification, credit, and debit cards you need.
  4. Leave your Social Security card at home.
  5. Make a copy of your Medicare card and black out all but the last four digits on the copy. Carry the copy with you  - unless you are going to use your card at the doctor's office.
  6. Before you share information at your workplace, a business, your child's school, or a doctor's office, ask why they need it, how they will safeguard it, and the consequences of not sharing.
  7. Shred receipts, credit offers, credit applications, insurance forms, physician statements, checks, bank statements, expired charge cards, and similar documents when you don't need them any longer.
  8. Destroy the labels on prescription bottles before you throw them out. Don't share your health plan information with anyone who offers free health services or products.
  9. Take outgoing mail to post office collection boxes or the post office. Promptly remove mail that arrives in your mailbox. If you won't be home for several days, request a vacation hold on your mail.
  10. When you order new checks, don't have them mailed to your home, unless you have a secure mailbox with a lock.

Who should I notify if I think I have become a victim?

You should report all suspicious activity to the Federal Trade Commission through the Internet at www.ftc.gov/bcp/edu/microsites/idtheft/, or by calling 1-877-IDTheft.

To learn more about "Phishing", please visit www.fdic.gov/consumers/consumer/alerts/index.html.

In addition, you should contact:.

Rockland Trust at 800.222.2299

Fill out a Suspicious Activity report at your local Police station.

Attorney General Consumer Hotline
Visit www.ago.state.ma.us or call 617.727.8400

Office of Consumer Affairs Hotline
Visit www.state.ma.us/dob or call 617.727.7780 or 888.283.3757

And contact all three Credit Reporting Bureaus/Fraud Departments

Equifax
P.O. Box 15069
Atlanta, GA 30348
888.766.0008

Experian (formerly TRW)
P.O. Box 9532
Allen, TX 75013
888.397.3742

Transunion
P.O. Box 679
Fullerton, CA 92634
800.680.7289 

 

Customer Service:



   Call 1.800.222.2299


  Weekdays: 7 am - 8 pm
Saturday: 8 am - 5 pm

Sunday: 11 am - 3 pm