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Rockland Trust Announces Significant Changes to Overdraft Services for Personal Accounts

Hanover, MA – March 20, 2023 – To help customers work toward their financial goals, Rockland Trust announced it has made significant changes to overdraft services for personal accounts. These changes take effect immediately on March 20, 2023.

These changes include:

  • The elimination of Returned Item Insufficient Charges due to insufficient funds, meaning when the bank decides not to pay an item.
  • The elimination of Uncollected Charges and Auto Transfer Non-Sufficient Funds Fees.
  • The elimination of an Overdraft Charge for any transaction that causes an account to be overdrawn by $20.00 or less.
  • The elimination of Overdraft Charges for any transactions or purchases of $5.00 or less.
  • A reduction on the number of Overdraft Charges an account can be assessed per business day (from five down to three), regardless of the number of items presented on a customer’s account which causes a negative balance.
  • Additionally, Rockland Trust will not charge a fee when money is automatically transferred from a linked account to cover an overdraft.

“At Rockland Trust, the relationships we build with our customers are top priority”, said Margaret McCarthy, Chief Retail Banking Officer at Rockland Trust. “These fee changes reflect our commitment to providing resources that help individuals become successful in achieving their personal financial goals.” 


To learn more about the overdraft services available and the tools offered to monitor account balances and activity, please visit,

About INDB and Rockland Trust

Independent Bank Corp. (NASDAQ Global Select Market: INDB) is the holding company for Rockland Trust Company, a full-service commercial bank headquartered in Massachusetts. Rockland Trust was named to The Boston Globe's "Top Places to Work" 2022 list, an honor earned for the 14th consecutive year. *In 2022, Rockland Trust was ranked #1 in Customer Satisfaction with Retail Banking in New England. Rockland Trust has a longstanding commitment to equity and inclusion. This commitment is underscored by initiatives such as Diversity and Inclusion leadership training, a colleague Allyship mentoring program, and numerous Employee Resource Groups focused on providing colleague support and education, reinforcing a culture of mutual respect and advancing professional development, and Rockland Trust's sponsorship of diverse community organizations through charitable giving and employee-based volunteerism. In addition, Rockland Trust is deeply committed to the communities it serves, as reflected in the overall "Outstanding" rating in its most recent Community Reinvestment Act performance evaluation. Rockland Trust offers a wide range of banking, investment, and insurance services. The Bank serves businesses and individuals through over 120 retail branches, commercial and residential lending centers, and investment management offices in eastern Massachusetts, including Greater Boston, South Shore, North Shore, Cape Cod and Islands, Worcester County, and Rhode Island. Rockland Trust also offers a full suite of mobile, online, and telephone banking services. Rockland Trust is an FDIC member and an Equal Housing Lender.

*Rockland Trust received the highest score in a tie in the New England Region of the J.D. Power 2022 U.S. Retail Banking Satisfaction Study of customers’ satisfaction with their primary bank. Visit for more details.