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Online Security

picture of a lock

Our Online Security Commitment


Rockland Trust is committed to providing you with a secure online experience that protects our public website and online banking, our mobile app and your confidential information. Our employees are trained on our security policies and procedures and work diligently to protect the integrity of your information.

We use industry security practices, including firewalls and encryption, to safeguard the security of personal financial information. These controls allow us to properly authenticate your identity when you access our online services and help to protect your information as it travels over the Internet between your computer and Rockland Trust.  Our website is constantly monitored to ensure its secure state 24/7.

With everything that we do it is also important for you to take precautions to safeguard personal information on your end.

Secure Pages and Login

Rockland Trust uses an industry trusted layered security approach to help protect our website, our mobile app, your accounts, and your identity. Our security system will recognize your user patterns (when and how you access the online banking site) and use this information to verify your identity. Also, if you sign onto online banking from a device that we do not recognize we will send you a secure access code to either the email address or phone number we have on record for you.  It's essential you keep us informed if you change your email address or phone as if you log in from an unrecognized computer or mobile device, you will be unable to access your account until you contact customer support.

You should never give out your user name and password to anyone, and we will never ask for this information from you via e-mail, or phone. Making your password difficult using at least eight to 10 characters, use special characters, upper and lower case letters and at least one number will help to ensure the security of your account online.

Automated Time Out

A time out feature is used while you are using online banking.  We will automatically log you off if we find no activity in your session after logging in. 

Use of Firewalls

To protect data stored on our systems and to prevent unauthorized access, we employ firewalls where appropriate. Firewalls are software and hardware products that are intended to define, control and limit the access to a website, network or computer system. We also use Intrusion Detection Systems to detect and identify potential intruders. 

Third Party Verification

Rockland Trust works with independent third-party security firms to perform security reviews of our online services and systems. Systems are monitored and updated as needed to protect against known security risks. In addition, this website is also registered with GeoTrust, an industry leader in website identification and encryption. If you click on the GeoTrust logo contained at the bottom of each page, this will allow you to confirm this website is protected before you enter any personal information.

Encryption

Web browsers have the ability to communicate securely with a website by encrypting the information as it passes across the Internet. This method of communication is called Transport Layer Security (TLS) or Secure Socket Layer (SSL). Rockland Trust requires the use of a browser which supports 128-bit encryption to browse our website and log in to the online banking website. If you see a website address that begins with "https" (as opposed to "http") and the "closed padlock" (secure padlock icon), you are using a secure connection to view our website and transfer your confidential information.

Secure Messaging and E-Mail

Our online banking services have a secure messaging feature.  To access secure messaging, log in to your online banking account and go to with your user name and password. Messages sent within our online banking system are secure. You may also contact us by phone, postal mail or in person.
Note: Regular Internet e-mail is not secure, so please do not send confidential information such as Social Security or account numbers to us via regular e-mail. 

Security is Everyone's Responsibility

The security of our customers’ information is our number one priority. However, even the best security measures can only prevent fraud if you are also vigilant about employing the necessary safeguards to protect your information.  For more information.