Online Banking Questions


When you log in to Rockland Trust Online Banking, you will be prompted to receive a Secure Access Code. This one-time-use code allows you to securely log in to our online banking system. 

The code will be sent to the email or phone number associated with your Enterprise Bank Online Banking account.

If you register the device, you may no longer need to obtain a Secure Access Code when logging in from that same device. We recommend selecting this option for your personal devices including your computer, laptop, tablet, and mobile phone on a secure network.

If you do not select this option, you will be required to obtain and enter a Secure Access Code each time you log in. 

The following information was transferred:

  • General account information
  • Account nicknames
  • A limited amount of online banking transaction history
  • Three years of eStatements
  • Linked accounts with another financial institution
  • Username—in most cases, your Username will not change. If it has changed, it would have been communicated to you in your Online Banking Transition package.
  • Active bill pay payee information and bill payment history. Make sure your payee account details—such as payment address and account number—have transferred correctly before you initiate a payment.
  • Scheduled bill payments 

The following information was not transferred:

  • Enterprise Bank check images within your online and mobile banking transaction history
  • Future-dated and recurring internal and external transfers (including Zelle®)
  • Your current alerts
  • QuickBooks and Quicken online banking account links
  • eBills 

NOTE: Once you have access to Rockland Trust Online and Mobile Banking, you can easily reestablish many of these features.

The following information was transferred:

  • General account information
  • Account nicknames
  • A limited amount of online banking transaction history
  • Three years of eStatements
  • ACH and wire payees/templates
  • Positive Pay profile
  • Username—in most cases, your Username will not change. If it has changed, it would have been communicated to you in your Online Banking Transition package.
  • Active bill pay payee information and bill payment history. Make sure your payee account details—such as payment address and account number—have transferred correctly before you initiate a payment. 
  • Scheduled bill payments

The following information was not transferred:

  • Enterprise Bank check images within your online and mobile banking transaction history
  • Future-dated and recurring internal and external transfers
  • Your current alerts
  • QuickBooks and Quicken online banking account links
  • eBills 
When you log in to Rockland Trust Online Banking on or after October 14, you will need to reestablish all future-dated and recurring transfers, alerts, and eBills. 
Zelle® users will need to reenroll through the Rockland Trust Mobile Banking app, as access to Zelle® will no longer be available through desktop computers.

Any current Zelle® transfers that had already been scheduled were processed through October 9. Going forward, recurring and future-dated Zelle® transfers will no longer be supported.


If you receive eStatements and wish to continue doing so, you can reinstate your choice within Rockland Trust Online Banking by clicking on the Statements tab and accepting the eStatement disclosure. Otherwise, your statements will be mailed to you.

If you had any scheduled and recurring internal and external transfers, they were processed without interruption through Friday, October 10. The cutoff time to submit an external transfer at Rockland Trust is 4:30 p.m.

If you currently use Bill Pay, your payees, scheduled payments, and bill payment history were automatically transferred to Rockland Trust, and all scheduled bill payments will continue to process without interruption. Although your scheduled bill payments will process without interruption, please note that you will not be able to see your payment history for three to five days after October 14, including payments in process. 

If you would like to change your User ID, log in to online and mobile banking then go to Settings > Security Preferences > Change Login ID.

If you are an online or mobile banking customer of Enterprise Bank and Rockland Trust, your Enterprise Bank account will be rolled into your existing Rockland Trust Online Banking. You will be able to use your current Rockland Trust User ID to log in to your account. However, the following information was not transferred over:

• Your bill pay payee and payment information from your Enterprise Bank account. You will need to reestablish this information.
• Scheduled bill payments. You will need to reestablish this information in Rockland Trust Bill Pay.
• Future-dated and recurring transfers. You will need to reestablish this information.

• Linked accounts with another financial institution. You will need to reestablish this information.

 

NOTE: This does not apply to business customers.

If your online banking account is linked to QuickBooks or Quicken, you will need to merge or relink your account. Please refer to the QuickBooks or Quicken instructions for more information.

If you don’t see an account that should be on your online and mobile banking, call our merger support line at 508.732.3825 or message our Customer Information Center through online banking. To send a message, log in to online and mobile banking then click Messages > New Conversation > select topic of Add An Account.

No, you do not need to re-enroll in mobile banking. To access mobile banking, simply, download the Rockland Trust Mobile Banking app in the App Store or Google Play and follow the first-time login instructions.

You can find the SecurLOCK Equip app on the App Store or Google Play by searching “SecurLOCK”.

To learn more about Rockland Trust Online and Mobile Banking, click HERE .

We do not have restrictions; however, your phone must be compatible in the country, and you need to be able to receive the Secure Access Code to a domestic phone number.