When you log in to Rockland Trust Online Banking, you will be prompted to receive a Secure Access Code. This one-time-use code allows you to securely log in to our online banking system.
The code will be sent to the email or phone number associated with your Enterprise Bank Online Banking account. It is important that you verify that your email and phone number are correct prior to October 10.
If you register the device, you may no longer need to obtain a Secure Access Code when logging in from that same device. We recommend selecting this option for your personal devices including your computer, laptop, tablet, and mobile phone on a secure network.
If you do not select this option, you will be required to obtain and enter a Secure Access Code each time you log in.The following information will be transferred:
The following information will not transfer:
NOTE: Once you have access to Rockland Trust Online and Mobile Banking, you can easily reestablish many of these features.
The following information will be transferred:
The following information will not transfer:
Any current Zelle® transfers that have already been scheduled will continue to process through October 9. Going forward, recurring and future-dated Zelle® transfers will no longer be supported.
A limited amount of your online banking transaction history and three years of eStatements will transfer over. For your records, we recommend that prior to October 10, you print or download copies of your eStatements and online banking transaction history.
If you receive eStatements and wish to continue doing so, you can reinstate your choice within Rockland Trust Online Banking by clicking on the Statements tab and accepting the eStatement disclosure. Otherwise, your statements will be mailed to you.
If you have any scheduled and recurring internal and external transfers, they will process without interruption through Friday, October 10. The cutoff time to submit an external transfer at Rockland Trust is 4:30 p.m.
If you would like to change your User ID, log in to online and mobile banking then go to Settings > Security Preferences > Change Login ID.
If you are an online or mobile banking customer of Enterprise Bank and Rockland Trust, your Enterprise Bank account will be rolled into your existing Rockland Trust Online Banking. You will be able to use your current Rockland Trust User ID to log in to your account. However, the following information will not transfer over:
• Your bill pay payee and payment information from your Enterprise Bank account. You will need to reestablish this information.
• Scheduled bill payments. You will need to reestablish this information in Rockland Trust Bill Pay.
• Future-dated and recurring transfers. You will need to reestablish this information.
• Linked accounts with another financial institution. You will need to reestablish this information.
NOTE: This does not apply to business customers.
If you don’t see an account that should be on your online and mobile banking, call our merger support line at 508.732.3825 or message our Customer Information Center through online banking. To send a message, log in to online and mobile banking then click Messages > New Conversation > select topic of Add An Account.
You can find the SecurLOCK Equip app on the App Store or Google Play by searching “SecurLOCK”.
We do not have restrictions; however, your phone must be compatible in the country, and you need to be able to receive the Secure Access Code to a domestic phone number.
