1. Guard your online information. Maintain your computer's security software and avoid entering personal information (like financial information and log-in credentials) into public computers, which may contain software that captures passwords or other information you enter. Look for HTTPS at the start of a URL on a website that you will be logging into an account or exchanging data with, such as banking or ordering items online.
2. Monitor your accounts. It is recommended to log into your account daily through online banking or a mobile banking app that enables you to keep an eye on your balances and account activity and ensures that you catch unauthorized transactions quickly. At Rockland Trust, you can also set up online banking alerts to notify you of transactions or changes in your account based on your preferences.
3. Business Email Compromise. Be aware of emails that note a change of financial data, attachments, links, unusual content and requests. Validate changes to financial data by phone with a trusted contact every time!
Pro Tip: Stop, breathe, ask: Often, scammers rush their victims and push lots of emotional hot buttons to get you to stop thinking rationally. Never let strangers force you into fast decisions. Pause, calm yourself and think clearly and critically. Chances are you'll quickly see the situation for what it is. Don't be afraid to hang up and validate with your financial institution and/or law enforcement.
4. Shred sensitive documents. Keep banking records such as ATM, deposit slips and checks that you deposit through mobile banking until you reconcile them with your monthly statement, then shred. Store monthly checking and savings account statements securely until you file your taxes, then shred unless needed to prove a deduction on your tax return. Better yet, sign up for eStatements to access statements online, anytime, anywhere. At Rockland Trust, online statements are available for up to three years. Keep your eye out for our Shred Events that are hosted at our branches throughout the year.
Download our 2021 Fraud Prevention Checklist
5. Check your credit report.
Review your credit reports for any suspicious activity, such as accounts you didn't open. You can review your reports (one from each of the three credit bureaus) for free once a year at www.annualcreditreport.com
6. Think twice about sharing your information.
Be cautious of calls or emails that request sensitive information. Never give out personal information unless you know it's a trusted and verified source. Using fraudulent messages that appear to come from trustworthy sources, a scammer could try to obtain your personal information. This is called phishing
; it's one of the most significant Internet fraud issues and is often done through email, text message, or phone call.
7. Filter your phone calls.
To help curtail the flood of spam calls
, enter all your trusted contacts into your smartphone. This way, when the phone rings, your caller ID will let you know if it's one of them. Do not answer if you don't know the callers; if it's essential, they will leave a message.
8. Report suspicious activity.
If you think you're a victim of identity theft or that someone may have access to your accounts, follow these steps
to report fraud.
Your protection is top of mind. At Rockland Trust, our rigorous fraud systems actively monitor our customers' accounts for suspicious activity. If you experience suspicious activity on your personal banking accounts please contact our Customer Information Center at 508.732.7078.
Safeguarding your business from fraudulent attacks doesn't have to be a full-time job – at least not for you. At Rockland Trust, we are vigilant in educating our colleagues, customers and communities on the best practices for fraud prevention. At Rockland Trust, our Treasury Management group has advanced financial tools at their disposal to help you improve cash flow, maximize investments, lower costs, and better control your business funds.
Connect with a Treasury Management Advisor
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