On August 7th of 2020, Rockland Trust celebrated 20 years serving the Cape Cod community of Massachusetts. From Bourne to Orleans, our locally-based banking teams understand what Cape Codders need and how to best help them reach their financial goals. We asked some of our long-time Rockland Trust Cape Cod employees’ three questions about their experiences and memories to help mark this occasion:
What is unique about working on the Cape?
Universally, our employees appreciate the people who make the Cape the special, homey place they love. Nanette Davidson, Vice President and Business Banking Officer in our Hyannis Branch, explained that those who live and work on Cape Cod “truly care about our communities, businesses and residents support each other's growth by shopping and dining local.”
Nanette, who has been a Business Banking Officer on the Cape for 45 years continued, “We spend our winters supporting these businesses that remain open year-round and enjoy the beauty and quaintness of picturesque Cape Cod in the Fall and Winter. Come January, we start dreaming about May when the tourists come back and enjoy our beautiful peninsula from Falmouth to P-Town.”
Jo-Ann Martin, our former Chatham Branch Manager and now Banker in S. Yarmouth, has lived on the Cape for more than 50 years and echoed Nanette’s thoughts. She said “Being brought up and living on the ocean, you adapt to a different way of life. A more laid-back and relaxed approach with a strong appreciation of the Cape Peninsula and its beauty. Although the Cape has changed like most other areas, it still has retained much of its ‘olde Cape Cod’ charm. I have been able to make a connection with numerous customers because most of us, whether we have a long history of residency here, have relocated here for retirement or to have a second home, connect because of our love of Cape Cod.”A 13th generation native Cape Codder and Relationship Banker at our Centerville Branch, Kate Benn explained that she has seen many changes in her over 40 years working at the bank. “When I was growing up it was only a summer destination for people. Labor Day came and then it was ‘our place’ again. Now, it is more of a year-round spot to visit. The year-round population has exploded and diversified as well.”
Do you have any standout memories with Rockland Trust customers?
Our customers are at the center of everything we do, and it comes as no surprise that our long-time employees have wonderful memories of their relationships with our customers over the years.
Karyn Sears, our Hyannis Main Street branch manager, shared that many customers came to visit her and celebrate the birth of her children. “They were just as excited for me as my family was,” she said.
District Manager, Patrice Pimental has a similar experience of familiarity with customers. Though she no longer manages a branch, customers still call her just to chat. Debra Carroll, our other Hyannis Branch Manager, has even had long-time customers move as far as Australia and continue to bank with Rockland Trust.
Banking with Rockland Trust is often a family affair, allowing us to serve generations of the same family and help them reach personal and business financial goals. Barbara Saunders, a Teller in West Dennis recalled “One of my all-time favorite customers was a gentleman who was always driven by taxi to the bank and would only come to me. Years later, a customer came into our West Dennis branch and after a brief conversation, I asked if the taxi-riding gentleman was his father. It turns out he was and we had a great conversation about his father.”
What are your favorite local spots on Cape Cod?
We wanted to find some of the hidden gems and jewels on the Cape to help you shop, dine and relax like a local!
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