On August 7, 2020, Rockland Trust celebrated 20 years serving the Cape Cod community. From Bourne to Orleans, our locally-based banking teams understand what Cape Codders need and how to best help them reach their financial goals. We asked our long-time Rockland Trust Cape Cod employees three questions about their experiences and memories to help mark this occasion:
What is unique about working on the Cape?
Universally, our employees appreciate the people that make the Cape the special, homey place that they love. Nanette Davidson, Vice President and Business Banking Officer in our Hyannis Branch, explained that those who live and work on Cape Cod “truly care about our communities and business, and the residents support one another by shopping and dining locally.”
Nanette, who has been a Business Banking Officer on the Cape for nearly 40 years continued, “We spend our winters supporting these businesses that remain open year-round and enjoy the beauty and quaintness of picturesque Cape Cod in the fall and winter. Come January, we start dreaming about May when the tourists come back and enjoy our beautiful peninsula from Falmouth to P-town.”
Jo-Ann Martin, our Chatham Branch Manager, has lived on the Cape for more than 50 years and echoed Nanette’s thoughts. She said, “Being brought up and living on the ocean, you adapt to a different way of life. It gives you a more laid-back and relaxed approach with a strong appreciation of the Cape peninsula and its beauty. Although the Cape has changed like most other areas, it still has retained much of its ‘old Cape Cod’ charm. I have been able to make a connection with numerous customers because most of us, whether we have a long history of residency here, have relocated here for retirement or to have a second home. We connect with our customers well because of our love of Cape Cod.”
Kate Benn, a 13th generation native Cape Codder and Teller Specialist at our Centerville Branch, explained that she has seen many changes in her 41 years working at the bank. “When I was growing up it was only a summer destination for people. Labor Day came and then it was ‘our place’ again. Now, it is more of a year-round spot to visit. The year-round population has exploded and diversified as well.”
"Being brought up and living on the ocean, you adapt to a different way of life. It gives you a more laid-back and relaxed approach with a strong appreciation of the Cape peninsula and its beauty."
- Jo-Ann Martin, Branch Manager
Our customers are at the center of everything we do and it comes as no surprise that our long-time employees have wonderful memories of their relationships with our customers over the years.
Karyn Ransom, our Hyannis Branch Manager, shared that many customers came to visit her and celebrate the birth of her children. “They were just as excited for me as my family was,” she said.
District Manager Theresa Richards has a similar experience of familiarity with customers. Though she no longer manages a branch, customers still call her just to chat. Debra Carroll, our Float Branch Manager, has even had long-time customers move as far as Australia and continue to bank with Rockland Trust.
Banking with Rockland Trust is often a family affair, allowing us to serve generations of the same family and helping them reach their personal and business financial goals. South Yarmouth Banker Gail Laflash has been with the bank for 35 years and remembers the first time customers sent her flowers in the early 90s. “They were an elderly couple who moved up from Florida to be close to family. I am proud that I helped make their transition so easy that they remained customers until their passing. Their son and daughter-in-law are still my customers to this very day,” she shared.
“When I was growing up it was only a summer destination for people. Labor Day came and then it was ‘our place’ again. Now, it is more of a year-round spot to visit. The year-round population has exploded and diversified as well.”
- Kate Benn, Teller Specialist
We wanted to find some of the hidden gems and jewels on the Cape to help you shop, dine, and relax like a local!
Thank you to our wonderful Cape customers who have become like family members to our employees. We look forward to the next 20 years helping you to reach your milestones and your financial goals. Our Learning Center has helpful advice about everything from everyday saving and budgeting to owning a business and more.
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