close answer x If you have a checking account, you may continue using your existing checks beyond the merger date. You will receive a communication on how to order Rockland Trust checks in early July.

close answer x For account maintenance purposes, we show you all transactions you have done even if the fee gets waived on your account. These charges will show up on your account as a charge of $0.00.

close answer x Yes. Electronic payment arrangements will continue uninterrupted. Important Note: If you have recurring payments processed through your Blue Hills Bank Debit Card, be sure to provide your new debit card number to your service providers to ensure a smooth transition.

close answer x In most cases your account numbers did not change. Account numbers were communicated on the Account Summary sheet.

close answer x Rockland Trust is a strong, secure, and well-capitalized bank and a safe place for deposits. All deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000. This coverage can be increased for larger deposits through titling of accounts. We also participate in the Certificate of Deposit Account Registry Service (CDARS). These certificates of deposit (CDs) enable customers to insure their deposits up to $50 million. Funds in a noninterest-bearing transaction account are insured up to the FDIC limit of $250,000. More information about this coverage, and the process of determining maximum coverage, may be obtained from branch staff or www.FDIC.gov.

Deposits at Blue Hills Bank were also insured by the FDIC up to at least $250,000. As a result, the merger did not affect deposit insurance coverage for many customers. If you had accounts at both Rockland Trust and Blue Hills Bank, under federal law you will continue to receive the same FDIC coverage as if your accounts were still at separate banks for six months after the transition. CDs will continue to receive separate FDIC insurance coverage until the first maturity date after the six-month period. After six months have passed, if your total account balances exceed $250,000, any excess may not be covered by FDIC insurance.

close answer x Under our Funds Availability Policy, your deposits are generally available on the first business day after the business day we receive them. Electronic direct deposits and cash deposits are generally available the business day we receive them. We may extend these times in certain cases. Please refer to the enclosed Funds Availability Policy for more details.

close answer x There will be no immediate interruption in your direct deposits. After the merger is complete, if you have companies that make direct deposits to your account, you may receive a paper check during the time the person/company is updating your records.

The Blue Hills Bank routing and transit number will expire one year after the merger was completed. To avoid interruption, you should provide the Rockland Trust routing and transit number to any companies/service providers that send automatic credit transactions to your account.

close answer x Direct deposit of Social Security, pension, or government payments will automatically continue. However, a notification of change was sent to the person/company that is initiating the transaction, asking them to change the routing and transit number to 011304478, as the current Blue Hills Bank routing and transit number will expire one year after the merger was completed. You may receive a paper check during the time the person/company is updating your records. Please contact your provider for any additional instructions.

close answer x Yes. In addition to having more than 145 ATM locations throughout eastern Massachusetts, Rockland Trust is a member of the SUM® program. Note: Rockland Trust may charge you a fee to use another bank’s ATM even within the SUM® Network. However, the other bank’s fee will not be charged.

close answer x Your statement(s) will look slightly different. You will receive your savings statement monthly if there has been an electronic transaction that month; otherwise, you will receive your statement quarterly. Checking account statements will be mailed monthly.

If you received eStatements for your checking or savings accounts, you will need to reinstate them by accepting the eStatement disclosure in the Rockland Trust Online Banking system after the merger is complete.

close answer x The interest rate and term of your existing CD will remain the same through its maturity. Prior to maturity, you will receive a CD pre-renewal notice. At maturity, or during the grace period of 10 calendar days following and including the maturity date, you may change the term, interest payment frequency, or principal amount of your CD. During the grace period, you may also choose not to renew your CD. If you do not renew your CD, you will not earn interest past the maturity date. If you do not make any changes, your CD will automatically renew for the term indicated on your CD pre-renewal notice.

Note: If you had a CD that allowed for deposits (Flex CD) or interest rate increases (Bump CD), these are no longer offered and your account was converted to a traditional CD. This means you will no longer be able to add funds or adjust your interest rate.

close answer x Rockland Trust CDs pay out interest once per month on the payment date. However, the payment date’s interest is not reflected in that pay out.

The interest from the payment date of each month will always be reflected in the following month. For example, if your payment date is on the 15th of every month, the interest from the 15th will be paid in next month’s interest pay out.

close answer x You will continue to earn interest on your CD/IRA account. However, Rockland Trust does not offer passbooks for CD/IRA accounts. If you have a CD passbook account, you will receive a notice 30 days prior to maturity. If you have an IRA account, statements will be mailed semiannually.

close answer x No. There will be no changes to the terms of your existing IRA. Since the merger, Rockland Trust became the custodian of your IRA.

close answer x Yes. If you have overdraft protection and overdraw your account, you will be covered for the exact amount of the overdraft, up to the amount of your overdraft protection line.

close answer x Monthly payments are due 25 days from the date of your statement.

close answer x You will have access to Rockland Trust’s Discretionary Overdraft Privilege service. Discretionary Overdraft Privilege will be limited to a maximum of $750. Discretionary Overdraft Privilege does not cover overdrafts caused by ATM and debit card transactions. If you wish to opt in to this service, please visit your local branch or call the Customer Information Center. This feature is not available for Commercial Checking accounts.

close answer x Yes. Any automated payment arrangements will continue uninterrupted. The bank will attempt to withdraw funds from your deposit account for three days beginning on your scheduled automatic payment date.

close answer x In most cases your account numbers did not change. Account numbers were communicated on the Account Summary sheet.

close answer x No. The terms of your loan(s) will remain the same.

close answer x You can make loan payments through online banking, at any Rockland Trust branch, or by mailing your payment to:

Rockland Trust
P.O. Box 32
Middleboro, MA 02346

Online Payments: If you use an online bill pay provider outside of Blue Hills Bank, please update your account with the address above. Rockland Trust’s routing number is 011304478.

close answer x Yes. You will still have access to your line of credit. Draw amounts will be for the exact amount of the advance. Draws will no longer be in increments of $100. You will receive a new packet of Rockland Trust home equity checks. You should continue to use your Blue Hills Bank home equity checks until you receive your new Rockland Trust checks. Upon receipt of the new checks, please destroy the packet you are presently using.

close answer x Home Equity Line of Credit payments are due 25 days from the date of your statement.

close answer x To update your policy, you will need to contact your insurance company and provide them with the following Mortgagee/Loss Payee information.

Rockland Trust ISAOA/ATIMA
P.O. Box 812
Norwell, MA 02061

close answer x Online banking packages went out on May 23, 2019. If you did not receive an online banking package, please contact your local branch or the Customer Information Center at 508.732.7072. Until then, please view the online banking materials above as well as some additional frequently asked questions below.

close answer x For account maintenance purposes, we show you all transactions you have done even if the fee gets waived on your account. These charges will show up on your account as a charge of $0.00.

close answer x Unless told otherwise, your Rockland Trust Online Banking User ID is the same as your Username for Blue Hills Bank Online Banking.

close answer x Note: If you received a letter with an assigned User ID, enter that in the User ID box on Step 3

On a computer or laptop:

1. Go to RocklandTrust.com and click on the blue Account Logins box in the top right corner of the screen.
2. On the next screen, click the box at the bottom of the screen that says Attention.
3. Submit your Blue Hills Bank User ID to create your password.
4. Select the way in which you would like to receive your Secure Access Code.
5. Enter the Secure Access Code in the box and click Submit. The code is valid for only 15 minutes. If it expires, you can always request a new one.
6. Validate the information in the User Profile. If changes need to be made, update your information under the Services menu within online banking. Click Submit Profile.
7. Create a new password following the requirements listed on the page and click Submit at the bottom of the page.
8. Read the Online Banking Agreement and scroll to the bottom to accept its terms. Click the I Accept button to formally accept the Online Banking Agreement.
9. Upon your second login, you will be prompted with the option to register the device you’re on. If you register the device, you may no longer need to obtain a Secure Access Code when logging in from the same computer.

On a tablet or smartphone:

1. Visit the App Store or Google Play to download the Rockland Trust Mobile Banking app.
2. Open the Rockland Trust Mobile Banking app and click on I am a new user.
3. Follow steps 3 through 9 above.

close answer x Access to your accounts at Rockland Trust Online Banking began on June 10 at RocklandTrust.com, or through the Rockland Trust Mobile Banking app.

close answer x When you log in to Rockland Trust Online Banking, you will be prompted to receive a Secure Access Code. This one-time-use code allows you to securely log in to our online banking system.

close answer x The code will be sent to the email or phone number associated with your Blue Hills Bank Online Banking account.

close answer x Upon your second login, you will be prompted with the option to register the device you’re on. If you register the device, you may no longer need to obtain a Secure Access Code when logging in from that same device. We recommend selecting this option for your personal devices including your computer, laptop, tablet, and mobile phone on a secure network.

If you do not select this option, you will be required to obtain and enter a Secure Access Code each time you log in.

Note: To maintain your device registration (and not have to obtain and enter a Secure Access Code with each login), you must configure your browser to accept and retain cookies from Rockland Trust. If your device is set up to regularly delete cookies or has an automated program that does so, you'll be prompted to register your device after that deletion occurs. You also may be prompted to register your device again if you upgrade your operating system or browser.

close answer x The following information will be transferred:

• General account information and Username
• Active bill pay payee information
• Scheduled and recurring bill payments
• Bill payment history for active payees for the past six months. Please note that your bill payment history will not be available for viewing for three to five days after June 10
• Scheduled and recurring transfers among your Blue Hills Bank accounts
• Limited online banking transaction history

close answer x The following information will not be transferred:

• Copies of eStatements
• Linked accounts with another financial institution
• Scheduled and recurring transfers between your account and another financial institution
• Electronic bill information, account alerts, and account nicknames
• Third-party payment services, such as Pop Money
• QuickBooks and Quicken online banking account links
• If you are a business customer with more than one account user, you will need to reestablish those users and assign user rights

close answer x The following information will be transferred:

• General account information
• Active bill pay payee information
• Scheduled and recurring bill payments
• Bill payment history for active payees for the past six months. Please note that your bill payment history will not be available for viewing for three to five days after June 10
• Scheduled and recurring transfers among your Blue Hills Bank accounts
• Limited online banking transaction history
• ACH and wire templates

close answer x The following information will not be transferred:

• Copies of eStatements
• Electronic bill information, account alerts, and account nicknames
• Third-party payment services, such as Pop Money
• QuickBooks and Quicken online banking account links

close answer x If you received eStatements and wish to continue doing so, you can reinstate your choice within Rockland Trust Online Banking by clicking on the Statements tab and accepting the eStatement disclosure. Otherwise, your statements will be mailed to you.

close answer x Your current alerts and all scheduled or recurring transfers processed through Friday, June 7, 2019.

close answer x If you currently use bill pay, all of your scheduled bill payments will continue to process without interruption. All payees, recurring payments, payment information, and bill payment history for active payees for the past six months will transfer to Rockland Trust Bill Pay. Bill payment history will not be available for viewing for three to five days after June 10.

close answer x If you would like to change your User ID, log in to online banking then go to Settings > Security Preferences > Change Login ID.

close answer x If you were an online banking customer of Blue Hills Bank and Rockland Trust, your Blue Hills Bank account was rolled into your existing Rockland Trust Online Banking. You will be able to use your current Rockland Trust User ID to log in to your account. However, the following information will not transfer over:

• Your bill pay payee and payment information from your Blue Hills Bank account. You will need to reestablish this information.
• Scheduled and recurring bill payments. You will need to reestablish this information in Rockland Trust Bill Pay.
• Scheduled and recurring transfers. You will need to reestablish this information in Rockland Trust Online Banking.

Note: This does not apply to Commercial Business customers.

close answer x Once you’ve logged in to Rockland Trust Business Online Banking, if you are the account owner, you can set up additional users and assign user rights. For more information about user rights, visit RocklandTrust.com to view our Business Online Banking User Guide.

close answer x If your online banking account is linked to QuickBooks or Quicken, you will need to merge or relink your account. Please click HERE for more information.

close answer x If you don’t see an account that should be on your online banking, call our merger support line at 508.732.3825 or message our Customer Information Center through online banking. To send a message, log in to online banking and then click Messages > New Conversation > Select topic of Add An Account.

close answer x Yes. Visit the App Store or Google Play to download the Rockland Trust Mobile Banking app.

close answer x You can find the SecurLOCK Equip app on the App Store or Google Play by searching “SecurLOCK”.

close answer x To learn more about Rockland Trust Online and Mobile Banking, click HERE.